Support

Get unstuck fast.

Most oto issues come down to one macOS permission or a conflicting hotkey. Start with the quick fixes below, or email the developer directly.

Direct email No ticket maze Usually under 48h

Need a human?

Email what happened, your macOS version, your Mac model, and the transcription engine you were using. Screenshots or short screen recordings help.

oto.transcribe@gmail.com
Quick fixes

Check these first.

These are the settings most likely to block dictation, hotkeys, or text insertion.

oto is not hearing audio

  • Open System Settings, then Privacy & Security, then Microphone, and make sure oto is enabled.
  • Confirm the correct input device is selected in oto.
  • Try a short recording in a quiet room to rule out input noise.

The hotkey is not working

  • Open System Settings, then Privacy & Security, then Accessibility, and make sure oto is enabled.
  • Check whether another app is already using the same shortcut.
  • Try the default shortcut before setting a custom one.

Text is not appearing where you type

  • Confirm Accessibility permission is enabled.
  • Click into the target text field before dictating.
  • Try pasting into a simple app like Notes to isolate app-specific behavior.

Accuracy feels off

  • Try a larger Whisper model for better accuracy.
  • Use auto-detect for mixed-language speech.
  • Reduce background noise and speak at a natural pace.
Resources

Useful places to go next.

FAQ Pricing, engines, languages, refunds, and common questions. Privacy What stays local, what is optional, and what oto does not collect. Features Hotkeys, file transcription, engines, history, and supported workflows. TestFlight Try the full app free before buying.

Still deciding?

Try the full app free through TestFlight, or download oto from the Mac App Store.

Download for Mac Try TestFlight
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